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LEGAL

Shipping, Returns, Exchanges & Customs

Everything about how your order reaches you, and what happens if something isn’t right.

Shipping

▸ We ship worldwide via DHL and/or your local mail service.

▸ Orders to Australia, New Zealand, Europe, Asia, and South/Central America have a minimum order value of US$100 and a shipping cost of $38.50, due to DHL’s weight requirements for these destinations.

▸ Delivery typically takes 10–20 business days, but may be longer during peak times.

▸ Orders over 3kg may ship in a box.

▸ We may contact you for additional shipping costs on oversized items.

Customs and import duties

You are responsible for any customs duties or taxes charged by your country. We cannot control customs delays or charges.

Returns and exchanges

▸ You can return purchased products for store credit within 10 days of purchase, if they are in like-new condition.

▸ Return shipping costs are your responsibility.

▸ Please include a copy of your receipt and your contact information with your return.

▸ Items sold as part of a daily deal are final sale and cannot be returned.

Your rights

You have the right to access, correct, or delete your personal information, and to opt out of receiving marketing communications from us. We retain your information only for as long as necessary to provide our services and comply with our legal obligations. We use physical, electronic, and managerial safeguards — including SSL encryption — to protect your data, though no security measure is completely infallible.

Damaged goods

If you receive damaged or poor-quality fabric, we will replace it. Return the damaged item with your receipt and contact information, and we will send a replacement at no additional cost. If the exact item is unavailable, we will do our best to replace it with a similar one.